Halifax Thunderbirds Add Texting to Fan-Engagement StrategyOct 21, 2019
The Halifax Thunderbirds today announced that fans are able to text in for their ticketing needs through the use of Zipwhip, the leading provider of texting for business. By integrating Zipwhip into its overall sales strategy, the National Lacrosse League team will include a communication channel on its business phone number to improve its day-to-day fan engagement.
“We are very excited to be using Zipwhip to enhance our customer service,” said Thunderbirds Chief Business Officer, Chris Bell. “It is important to have resources that the fans use in their daily lives, and to streamline the sales process for fans and staff alike."
“As a commitment to enhancing the customer experience, from the moment they purchase their ticket to the final whistle, we are always looking for ways to make being a fan easier and more enjoyable.”
Fans can now text TICKETS to (902) 334-2333 to speak with a representative about purchasing season tickets or placing a payment on an existing account. Throughout the season, fans will receive special offers and incentives through text messages, sent directly to their phones.
“In today’s world, it is increasingly difficult for teams to reach their fans and vice versa. The Halifax Thunderbirds are showing a commitment to their fans by allowing them to engage in the way they prefer,” said Matt Bruhn, Senior Account Executive at Zipwhip. “By text-enabling their main ticketing phone number with Zipwhip texting for business, the Halifax Thunderbirds can provide a world-class sales and service experience.”